# Troubleshooting

If you notice that something in your theme isn’t working as expected, please follow these steps before contacting our support team:

1. **Disable all third-party apps** (one by one, if possible). Some apps modify the theme’s code or add scripts that can interfere with its functionality.
2. **Check the theme again** after disabling the apps.
   * If everything starts working correctly, the issue is likely caused by an app. In this case, we recommend contacting the app’s support team — they’ll be able to assist you with compatibility or integration issues.
   * If the problem remains, proceed to the next step.
3. **Add a fresh, unedited version of the theme** from the [Shopify Theme Store](https://themes.shopify.com/themes/ultra/presets/ultra) and check if the same issue appears there.
   * If the issue does **not** appear in the fresh version, it confirms that the problem is related to an app or custom modification in your store.
   * If the issue **does** appear in the fresh version, please contact our support team and provide details — we’ll be happy to investigate further.

If you notice that everything works correctly once the app is disabled, please reach out to the **app’s support team**, as they’ll be best equipped to assist with their integration.

Alternatively, you can **reach out to our support team** and provide a **collaborator access code** so that we can send a store access request to review the issue directly and do our best to help.


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