Troubleshooting

If you notice that something in your theme isn’t working as expected, please follow these steps before contacting our support team:

1. Disable all third-party apps (one by one, if possible). Some apps modify the theme’s code or add scripts that can interfere with its functionality.

2. Check the theme again after disabling the apps.

   • If everything starts working correctly, the issue is likely caused by an app. In this case, we recommend contacting the app’s support team — they’ll be able to assist you with compatibility or integration issues.

   • If the problem remains, proceed to the next step.

3. Add a fresh, unedited version of the theme from the Shopify Theme Store and check if the same issue appears there.

   • If the issue does not appear in the fresh version, it confirms that the problem is related to an app or custom modification in your store.

   • If the issue does appear in the fresh version, please contact our support team and provide details — we’ll be happy to investigate further.

If you notice that everything works correctly once the app is disabled, please reach out to the app’s support team, as they’ll be best equipped to assist with their integration.

Alternatively, you can reach out to our support team and provide a collaborator access code so that we can send a store access request to review the issue directly and do our best to help.