# Support INFO ## Theme Support If you need any help with your Ultra Theme, feel free to reach out to us by email. Please note that we can help you with your theme, provided that it is updated to the latest version. We typically reply during business hours 8 am – 5 pm (Brussels, GMT +02:00), Monday-Friday (excluding holidays). Reach out to our email address: ### App Support If you need help with a 3-rd party app, or have questions regarding it, please contact App Support directly. Keep in mind, that app developers are expected to have their apps compatible with Shopify Themes.\ Please note that we can only support you with the Ultra Theme Code, developed by us. All Shopify App Developers offer support assistance, feel free to reach out to them. ### Shopify support If you need help with the Admin Panel or Shopify platform in general, the Shopify Support team is available 24/7. If you need help with the checkout page, always contact the Shopify Support team directly, as this page is not part of the theme code, it is a Shopify page. Feel free to contact Shopify support here:[ *https://help.shopify.com/questions*](https://help.shopify.com/questions) ### Custom changes If you need anything custom-developed for your store, then please note that this is not part of the theme support. If you need anything custom-added to your store, please note that we have a team of developers who can implement new features at an additional cost.\ Feel free to learn more about our services by contacting us directly via and let us know the details of your request. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://utd-bv.gitbook.io/manual-shopify-theme-ultra/support-info.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.